Support Center

Everything you need to master DailyDSP

Quick Start

Getting Started with DailyDSP

Welcome to DailyDSP! Learn how to log in, navigate the app, and set up your profile.

Logging In

First-Time Login

If you received an invitation email:

  1. Click the invitation link in your email
  2. Create your password following these requirements:
    • Minimum 8 characters
    • At least one uppercase letter
    • At least one number
  3. Click Register to complete your account setup
  4. You'll be redirected to the login page

Regular Login

  1. Navigate to your DailyDSP URL (e.g., https://plad.dailydsp.com)
  2. Enter your username or email
  3. Enter your password
  4. Click Sign In
Tip: Bookmark your login page for quick access

Understanding the Navigation

After logging in, you'll see the main navigation menu on the left side:

Icon Menu Item Description
🏠DashboardYour daily operations hub - routes, vehicles, messaging
📅ScheduleWeekly schedule management and imports
👥DriversDriver roster and management
🚐VehiclesFleet management
🔗AffinityDriver-vehicle preference pairings
⚙️ConfigurationSystem settings and profile

Setting Up Your Profile

Proper profile setup ensures you receive notifications and the app displays times correctly.

Accessing Your Profile

  1. Click Configuration in the left menu
  2. Select Profile

Profile Settings

Setting Description Recommendation
First NameYour first nameRequired
Last NameYour last nameRequired
EmailYour email addressUse a monitored email
PhoneYour mobile numberInclude country code (+1)
TimezoneYour local timezoneSet to America/New_York for EST

Changing Your Password

For security, change your password periodically:

  1. Go to ConfigurationProfile
  2. Scroll to the Change Password section
  3. Enter your Current Password
  4. Enter your New Password (must meet requirements)
  5. Confirm your New Password
  6. Click Change Password
Security Tip: Use a unique password and don't share it with others
Daily Operations

Daily Dispatch Workflow

The complete daily workflow for managing route dispatch in DailyDSP.

Workflow Overview

1
Upload Routes From Amazon Cortex
2
Upload Staging Location data
3
Assign Vehicles Auto or manual
4
Send Messages SMS to drivers
5
Monitor Check-Ins Track arrivals

Step 1: Upload Routes

Routes come from Amazon's Cortex system. Upload them to populate today's route assignments.

Getting the Routes File from Cortex

  1. Log into Amazon Logistics (logistics.amazon.com)
  2. Navigate to OperationsDelivery
  3. Select your station (e.g., DDC4 - Sterling)
  4. Ensure the correct date is selected
  5. Click the Download button (⬇️ icon)
  6. Save the .xlsx file

Uploading to DailyDSP

  1. Go to the Dashboard
  2. Select the correct date using the date picker
  3. Click Upload Routes
  4. In the dialog:
    • Click Choose File and select your routes file
    • Select your Station from the dropdown
    • Click Upload
Tip: If you see "No Driver Match Found", check that the driver exists in your Drivers list with matching name

Step 2: Upload Staging Information

Staging data tells drivers where their packages are located in the warehouse.

What Gets Updated

FieldDescription
WaveScheduled departure time
Staging LocationWhere packages are staged (e.g., A1, B3)
Num PackagesTotal package count
Num Commercial PkgsCommercial package count
Num ZonesNumber of delivery zones
Important: Staging upload only updates routes that already exist. Upload routes first!

Step 3: Assign Vehicles

Vehicles can be assigned automatically (based on affinity) or manually.

Auto-Assign Vehicles

  1. Click Auto-Assign Vehicles button
  2. The system assigns vehicles based on:
    • Primary affinity (first choice)
    • Secondary affinity (if primary unavailable)
    • Tertiary affinity (if secondary unavailable)

Manual Vehicle Assignment

  1. Find the route in the table
  2. Click the Vehicle cell
  3. Select a vehicle from the dropdown
  4. The assignment saves automatically

Step 4: Send Driver Messages

Notify drivers of their assignments via SMS.

Message Content

The default message includes:

  • Driver's name
  • Route number
  • Vehicle assignment
  • Wave time
  • Staging location

Message Status

StatusMeaning
✅ Green checkmarkMessage delivered
🟡 YellowMessage pending/sent
❌ RedMessage failed
⚪ GrayNo phone number

Step 5: Monitor Check-Ins

Check-In Status Indicators

ColorStatusMeaning
🟢 GreenOn TimeChecked in before wave time
🟡 YellowWarningChecked in within 15 min of wave
🔴 RedLateChecked in after wave time

Daily Checklist

Daily Operations

Dashboard Deep Dive

An in-depth look at all Dashboard features for daily operations.

Dashboard Overview

The Dashboard is your central hub for daily operations. It displays:

  • Routes for the selected date
  • Driver and vehicle assignments
  • Check-in status
  • Message delivery status
  • Quick action buttons

Quick Statistics

IndicatorDescription
RoutesTotal routes for the selected date
Vehicles AssignedRoutes with vehicles assigned
Staging UploadedRoutes with staging locations
Messages SentRoutes where messages were delivered
Tip: Click any indicator to filter the table by that status

Routes Table Columns

ColumnDescriptionEditable
Route #Amazon route code
StationDelivery station
Service TypeType of delivery
WaveScheduled departure time
StagingStaging location
DriverAssigned driver name
VehicleAssigned vehicle
Check-InDriver check-in time
StatusMessage/route status

Keyboard Shortcuts

ShortcutAction
EnterSave current edit
EscapeCancel current edit
TabMove to next cell
Shift+TabMove to previous cell
Management

Schedule Management

Import and manage weekly Amazon schedules for your drivers.

Overview

Schedule Management allows you to:

  • Import weekly schedules from Amazon
  • View driver availability by day
  • Track scheduled vs. actual hours
  • Send schedule-based communications

Importing Schedules

  1. Navigate to the Schedule page
  2. Select the week using the date picker
  3. Click Upload Schedule
  4. Select your Amazon schedule export file
  5. Review the import preview
  6. Click Confirm Import

Viewing the Schedule

The schedule view shows:

  • Week header - Navigate between weeks
  • Driver rows - Each driver's schedule
  • Day columns - Scheduled shifts per day
  • Color coding - Easy status identification
Management

Driver Management

Add, edit, and manage your driver roster.

Adding a New Driver

  1. Navigate to Drivers
  2. Click Add Driver
  3. Fill in the required fields:
    • First Name and Last Name
    • Phone Number (with country code)
    • Email (optional)
  4. Set the driver's Status (Active/Inactive)
  5. Click Save

Driver Status

StatusDescriptionCan Receive Routes
ActiveAvailable for dispatch
InactiveTemporarily unavailable
TerminatedNo longer employed

Phone Number Format

For SMS to work correctly, phone numbers must:

  • Include country code (e.g., +1 for US)
  • Contain only digits after the country code
  • Be a mobile number capable of receiving SMS
Example: +14155551234
Management

Vehicle Management

Set up and manage your fleet for daily operations.

Adding a Vehicle

  1. Navigate to Vehicles
  2. Click Add Vehicle
  3. Enter vehicle details:
    • Vehicle ID - Unique identifier (e.g., VAN-001)
    • Type - Van, Step Van, Box Truck, etc.
    • Make/Model - Vehicle details
    • License Plate
  4. Set operational status
  5. Click Save

Vehicle Status

StatusDescriptionAvailable for Dispatch
OperationalReady for daily use
MaintenanceBeing serviced
Out of ServiceNot available
Management

Driver-Vehicle Affinity

Configure driver-vehicle preferences for automatic assignment.

What is Affinity?

Driver-Vehicle Affinity allows you to set preferred vehicle assignments for each driver. When you use Auto-Assign Vehicles, the system uses these preferences to make intelligent assignments.

Affinity Levels

LevelPriorityDescription
Primary1st ChoiceDriver's preferred vehicle
Secondary2nd ChoiceBackup if primary unavailable
Tertiary3rd ChoiceLast resort option

Setting Up Affinity

  1. Navigate to Affinity
  2. Find the driver in the list
  3. Click Edit on their row
  4. Select vehicles for each affinity level:
    • Primary: Their main vehicle
    • Secondary: Backup vehicle
    • Tertiary: Emergency option
  5. Click Save

Auto-Assignment Logic

When you click Auto-Assign Vehicles:

  1. System checks each driver's primary vehicle
  2. If available, assigns primary
  3. If not, checks secondary
  4. If not, checks tertiary
  5. If all unavailable, leaves unassigned for manual review
Best Practice: Set up affinity for all active drivers to maximize auto-assignment efficiency
Communication

Messaging & Templates

Configure SMS messaging and customize message templates.

SMS Configuration

DailyDSP uses Twilio for SMS messaging. Your administrator will configure:

  • Twilio Account SID
  • Twilio Auth Token
  • Sending phone number

Message Templates

Customize the messages sent to drivers. Available variables:

VariableDescription
{{driver_name}}Driver's full name
{{route_number}}Amazon route code
{{vehicle}}Assigned vehicle ID
{{wave_time}}Scheduled departure time
{{staging}}Staging location
{{station}}Delivery station

Example Template

Hi {{driver_name}}, your assignment for today: Route: {{route_number}} Vehicle: {{vehicle}} Wave: {{wave_time}} Staging: {{staging}} Reply CONFIRM when you arrive.

Sending Messages

  1. From the Dashboard, select routes (or select all)
  2. Click Send Messages
  3. Review the message preview
  4. Click Send
  5. Monitor delivery status in the Status column

Troubleshooting Messages

IssueSolution
No phone numberAdd phone to driver's profile
Invalid phoneEnsure phone format includes country code
Message failedCheck Twilio configuration in Settings
Message not receivedVerify driver's phone can receive SMS