Scorecard Coaching
Upload Amazon DSP scorecards on Performance. Drivers open a Scorecard face with their metrics, Amazon printed standings, and green / yellow / red coaching colors — so ops coaches from the same data DAs already see.
- Weekly PDF upload — multi-file or a folder of weeks
- Printed standings, not a generic “below Fantastic”
- BoC / CAS compliance ovals for dispatch
- Transporter ID matching — never by name
Driver Reliability
The portal Reliability view counts late arrival warnings, late load-outs, call-outs, and NCNS at 14, 30, and 90 days. Schedule shades driver names by the last 90 days so the pattern sits next to the roster.
- Four cards, three rolling windows
- Shared heat scale from 0 (green) to 5+ (red)
- Click a name on Schedule for the same cards
- Call-out / NCNS not double-counted as tardy
Smart Route Management
Import Amazon Cortex and Day-of-Ops files, auto-assign routes based on driver certifications, and deploy with one click — without losing planned routes when you reassign.
- Amazon file format integration (Cortex + Day-of-Ops)
- Roster awareness — every planned route stays selectable even after renames
- Auto-resync staging slots when route numbers change
- Certification-based assignment + service type handling
Weekly Scheduling & Variance
Visual weekly schedule builder with drag-and-drop shift presets, reusable templates, mass-clear, shift labels, and Amazon variance tracking to catch mismatches instantly.
- Drag-and-drop presets — drag a shift to move it
- Mass-clear a day, a driver, or the week
- Shift label pills + 90-day reliability shading
- Amazon variance comparison
Vehicle Maintenance Kanban
Track every maintenance task with a drag-and-drop Kanban board. Create cards for oil changes, tire rotations, and inspections with full team collaboration.
- Kanban board: Soon → Today → Done
- NHTSA VIN decoding (Year/Make/Model)
- Card comments & team attribution
- Service type & driver affinity tracking
AI-Powered Driver Communication
Intelligent SMS agent that understands natural language — plus Conversations, a live thread per driver so dispatch can read and reply without digging through a log.
- Natural language understanding
- Live Conversations — one thread per DA
- Automated check-in confirmation
- Original language + English translation
Cross-Tenant Driver Portability
When a driver moves between DSPs at the same station, DailyDSP confirms the move with the driver via SMS before re-routing their work messages — protecting both DSPs from accidental or fraudulent reassignment.
- Driver-confirmed transfers via SMS YES/NO
- Pending-transfer banner with one-click resend
- Time-boxed verification (auto-expires after 7 days)
- Original DSP's routing is unchanged until the driver replies
Driver Self-Service Portal
Drivers access Schedule, Reliability, and Scorecard — plus pick up or give up shifts — from their phone’s browser. No app download required.
- Three pills: Schedule / Reliability / Scorecard
- Works in any mobile browser
- Shift marketplace: give up & pick up
- Route, vehicle & staging info
Real-Time Dashboard
Live visibility into driver arrivals, check-ins, and dispatch status — with proactive warnings for routes that need your attention.
- Real-time driver arrival updates
- Driver check-in monitoring
- Live warnings for unassigned planned routes
- Dispatch status tracking & operations overview
Automatic Schedule Reminders
Four background workers keep drivers engaged so dispatch doesn't have to. Confirmations, late check-in nudges, giveup follow-ups, and pickup alerts all run on a schedule you control.
- Shift confirmation reminders (throttled per driver)
- Late check-in alerts to driver + ops users
- Giveup commitment follow-ups
- Marketplace pickup notifications
- Respects quiet hours + messaging mode
Multi-Language Messaging
Compose once in English. DailyDSP auto-translates outbound SMS into each driver's preferred language and the AI agent replies in whatever language the driver texted from.
- English, Spanish, French, Portuguese, Haitian Creole & more
- Auto-detect inbound language for AI replies
- Variable-safe — placeholders survive translation
- Fail-open — original message delivered if translation unavailable
Scheduled Messages
Compose an SMS once, send it later — to a single driver, an ops user, or whoever ends up assigned to a route on a future date. Maintenance card notifications work the same way.
- Per-recipient or day-of-driver targeting
- Variables resolve at send time, not create time
- Edit or cancel pending messages anytime
- Linked to maintenance Kanban cards
Phone-Only Onboarding
Forget email round-trips. Invite owners, ops managers, dispatchers, viewers, and drivers with just a phone number — DailyDSP texts them a secure 48-character registration link that works in any browser.
- SMS-delivered registration links (7-day expiry)
- One-click resend or revoke pending invites
- Role-based access: Owner / Ops Mgr / Dispatcher / Viewer
- Drivers get their own portal link automatically
Help Chat & Contact Support
Ask how DailyDSP works from inside the app, or open Contact support for a numbered ticket that lands in Slack — with screenshots or a short recording attached.
- How-to answers grounded in the Help Center
- Numbered tickets + Slack thread permalink
- 1–3 screenshots or a short recording
- Feature requests captured without leaving the board
Multi-Location Support
Scalable architecture supporting multiple DSP locations with complete data isolation and security.
- Tenant-based isolation
- Cross-location analytics
- Centralized management
- Enterprise security